{"id":1810,"date":"2025-11-27T09:28:21","date_gmt":"2025-11-27T06:28:21","guid":{"rendered":"https:\/\/cutstitchsa.com\/?page_id=1810"},"modified":"2025-11-27T10:10:19","modified_gmt":"2025-11-27T07:10:19","slug":"submit-a-complaint","status":"publish","type":"page","link":"https:\/\/cutstitchsa.com\/ar\/submit-a-complaint\/","title":{"rendered":"Submit a Complaint"},"content":{"rendered":"<style>.elementor-1810 .elementor-element.elementor-element-5007b806{--display:flex;}.elementor-1810 .elementor-element.elementor-element-5007b806:not(.elementor-motion-effects-element-type-background), .elementor-1810 .elementor-element.elementor-element-5007b806 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#002200;}.elementor-widget-text-editor{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );color:var( --e-global-color-text 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.elementor-field-type-html{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-form .elementor-field-group .elementor-field, .elementor-widget-form .elementor-field-subgroup label{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-form .elementor-message{font-size:var( --e-global-typography-text-font-size );}}@media(max-width:1024px){.elementor-widget-text-editor{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-form .elementor-field-group > label{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-form .elementor-field-type-html{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-form .elementor-field-group .elementor-field, .elementor-widget-form .elementor-field-subgroup label{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-form .elementor-message{font-size:var( --e-global-typography-text-font-size );}}@media(max-width:767px){.elementor-widget-text-editor{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-form .elementor-field-group > label{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-form .elementor-field-type-html{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-form .elementor-field-group .elementor-field, .elementor-widget-form .elementor-field-subgroup label{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-form .elementor-message{font-size:var( --e-global-typography-text-font-size );}}<\/style>\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1810\" class=\"elementor elementor-1810\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5007b806 e-flex e-con-boxed e-con e-parent\" data-id=\"5007b806\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc6247a elementor-widget elementor-widget-text-editor\" data-id=\"cc6247a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0<\/p><p><strong class=\"\" data-entity-type=\"MessageEntityBold\">We are delighted to serve you and are always committed to providing the highest level of quality and satisfaction.<br \/>If you have any comments or complaints, please share the details through the form below, and they will be handled with the utmost care.<\/strong><\/p><p>\u00a0<\/p><p><strong class=\"\" data-entity-type=\"MessageEntityBold\">You can submit your complaint through any of the following channels:<\/strong><br \/><br \/><strong data-entity-type=\"MessageEntityBold\">1) Online Form (on this page)<\/strong><br \/><br \/>Please fill in the following details:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cda772e elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"cda772e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\" aria-label=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"1810\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"cda772e\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Submit a Complaint\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"1810\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tName\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Name\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_7311343 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_7311343\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPhone\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_7311343]\" id=\"form-field-field_7311343\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" value=\"Phone\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_d06e50c elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_d06e50c\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tOrder Number\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_d06e50c]\" id=\"form-field-field_d06e50c\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" value=\"Order Number\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMessage\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Message\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1cd66b elementor-widget elementor-widget-text-editor\" data-id=\"f1cd66b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p><strong class=\"\" data-entity-type=\"MessageEntityBold\">2) Via Social Media<\/strong><\/p><p>You can also send your complaint through our official accounts:<br \/>\u00a0\u2022 WhatsApp: <a href=\"https:\/\/wa.me\/966539902022\">WhatsApp Support<\/a><br \/>\u00a0\u2022 Instagram: <a href=\"https:\/\/www.instagram.com\/cut_stitch5?igsh=cG4wNnhjYTdkaXQ5\">IInstagram Support<\/a><\/p><p>\u2e3b<\/p><p>\u00a0<\/p><p><strong data-entity-type=\"MessageEntityBold\">Response Time<\/strong><br \/><br \/>We are committed to responding to complaints within 24 hours of receipt.<br \/><br \/>\u2e3b<br \/><br \/><strong data-entity-type=\"MessageEntityBold\">Complaint Processing Time<\/strong><br \/><br \/>Complaints are processed within a maximum of 5 business days, depending on the type and nature of the complaint.<br \/><br \/>\u2e3b<br \/><br \/><strong data-entity-type=\"MessageEntityBold\">Complaint Handling Policy<\/strong><br \/>\u00a0\u2022 Complaints are carefully reviewed and verified.<br \/>\u00a0\u2022 We may contact the customer for additional information if needed.<br \/>\u00a0\u2022 After processing, the customer will be provided with the solution or action taken.<br \/>\u00a0\u2022 If the customer is not satisfied, the complaint will be escalated to the relevant management.<br \/><br \/>\u2e3b<\/p><p>\u00a0<\/p><p><strong class=\"\" data-entity-type=\"MessageEntityBold\">We thank you for your trust and are always delighted to serve you.<\/strong><\/p><p>\u00a0<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u00a0 We are delighted to serve you and are always committed to providing the highest level of quality and satisfaction.If you have any comments or complaints, please share the details through the form below, and they will be handled with the utmost care. \u00a0 You can submit your complaint through any of the following channels: 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